AI-powered robot answers 6.8 million queries in Dubai

Dubai’s DEWA uses AI virtual employee to answer queries

Dubai Electricity and Water Authority’s (DEWA) virtual employee, “Rammas”, which uses artificial intelligence (AI), answered more than 6.8 million enquiries since its launch in the first quarter of 2017 until the end of December 2022.

Saeed Mohammed Al Tayer, CEO of DEWA, said that DEWA launched Rammas as part of its strategy to employ AI in all its operations and services.

Rammas encourages the use of smart channels, reduces the number of visits to DEWA’s Customer Happiness Centres and supports smart adoption at DEWA,which reached 99 percent in 2022.

AI employee at DEWA in Dubai

“DEWA focuses on the future by using technologies of the fourth industrial revolution such as artificial intelligence (AI), unmanned aerial vehicles (UAVs), energy storage, and the internet of things (IoT), as well as developing the technological infrastructure and providing the latest solutions.

“This supports the UAE National Strategy for Artificial Intelligence 2031 and the Smart Dubai initiative to make Dubai the smartest and happiest city in the world,” Al Tayer said.


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