Business

BtcTurk acquires local customer support and sales startup Infoset

BtcTurk, one of the leading crypto money companies in our country, bought the domestic platform Infoset, which allows companies to manage all their support and sales channels from a single place.

BtcTurk, one of the leading crypto money companies in our country, has acquired the domestic platform Infoset, which allows companies to manage all their support and sales channels from a single place. With the purchase, BtcTurk’s customer support services will be performed by the Infoset team.

BtcTurk strengthens its team to provide faster and better service to its customers. In this way, it is aimed to solve the problems that arise immediately. Infoset solutions also offer the customer support team that the crypto money platform is looking for.

Founded by Samed Duzcay and Sercan Duzcay in January 2020 in Istanbul, the venture provides companies with fully integrated management and automation of all communication channels such as cloud call center, e-mail, chat – chatbot, social media.

Infoset saves companies from problems such as integration, reporting and multiple product management by presenting all customer service management in a single and fully integrated platform. It simplifies the support and sales processes with omni automation, enabling teams to focus on important tasks that cannot be automated instead of heavy tasks.

Source: Egirisim / Prepared by Irem Yildiz

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