Consumer associations in Turkey have issued a warning to the public about the rising number of complaints related to defective products, delivery issues, and online fraud, urging consumers to be more cautious when shopping—especially on the internet.
The warning comes during the week of March 15 – World Consumer Rights Day, which is observed in Turkey as Consumer Protection Week.
Defective Goods Top Complaint List
According to consumer organizations, defective goods and services are the most frequently reported problems by customers. These are followed by delivery-related complaints, online fraud, GSM and internet subscription disputes, and delayed orders.
Mehmet Bülent Deniz, head of the Consumer Union Federation, said many consumers had to fight for their rights after facing problems with products or services purchased last year.
He noted that many victims ultimately sought solutions through consumer arbitration boards or consumer courts.
Young People Targeted in Fraud Schemes
Deniz also warned that thousands of young people and students have unintentionally become part of fraud networks by allowing others to use their bank accounts, often without realizing the legal consequences.
Beyond retail purchases, consumer complaints have also been recorded in sectors such as banking, communication, and energy services.
Common Consumer Problems
Consumer advocates highlighted several recurring issues, including:
- Products that are defective or different from what was ordered online
- Non-delivery or delayed delivery of e-commerce orders
- High cancellation fees for GSM or internet subscriptions
- Financial service disputes
- Delivery delays in furniture and home appliances purchases
Advice for Consumers
Consumer associations advised citizens to take several precautions when shopping:
- Keep receipts, contracts, and payment documents.
- Prefer trusted sellers, especially on social media marketplaces.
- Communicate with sellers in writing if a problem occurs.
- If the issue is unresolved, apply to consumer arbitration boards or via e-government (e-Devlet).
- Report suspected fraud to prosecutors or relevant authorities.
Call for Stronger Oversight
Consumer groups emphasized the need for stronger oversight and lasting solutions to protect buyers from fraud and unfair practices, particularly in the rapidly expanding e-commerce sector.
Source: Patronlar Dünyası/ Prepared by: İlayda Gök