Istanbul Sabiha Gokcen Airport was deemed worthy of the “Most Technological Brand in the Airport” award at Tech Brands Turkiye.
According to the statement made in Istanbul Sabiha Gokcen (ISG), ISG, which continuously improves its service and technology infrastructure for passenger satisfaction, was chosen as the leading brand by consumers in the airport category.
Tech Brands Turkiye, the award program conducted in cooperation with NielsenIQ Turkiye and Marketing and investigating the consumer brand perception of brands in Turkiye in the field of technology, rewards the brands that are ranked as a result of the report, which is prepared based on the answers given by the consumers across Turkiye with open-ended questions in 41 different sectors from white goods to insurance, from airlines to fuel.
The public jury involved in the research responds spontaneously to the brand they consider for each category, without any reminders or guidance.
Maximum passenger satisfaction with technological solutions
ISG offers its passengers all the services needed for a comfortable and enjoyable journey, from flight tracking to advantageous campaigns, with a mobile application.
Sabiha Gokcen, which has implemented the system that allows passengers to go to their flights quickly and easily with their new chip ID cards without boarding cards, also offers the opportunity to produce boarding with an ID card, produce and paste the baggage tag and deliver it to the baggage system.
It accelerates the passenger traffic at Sabiha Gokcen Airport, where the passenger movement is monitored by measuring the entrance, security pass, passport control processes and waiting times of the passengers with the artificial intelligence supported image processing system.
With the e-passport application, which is another innovation that Turkiye has met with OHS, Turkish citizens over the age of 18 have their passports with chips scanned at e-passport counters and complete their passport transactions in seconds by scanning their fingerprints and faces thanks to the biometric system. In OHS, information flow is also provided to stakeholders in a fast and accurate manner using the blockchain infrastructure.
Sabiha Gokcen Airport Chief Executive Officer (CEO) Berk Albayrak, whose views are included in the statement, stated that they have crowned their success in aviation with a new award and said, “It is a pride that our efforts are appreciated by the passengers themselves. We will continue to work with all our teammates to increase the satisfaction of our passengers and to provide complete and uninterrupted service. Expressing this satisfaction and being seen as a leading brand in the airport field is the greatest reward for us and the most valuable indicator of our superior service quality.”
Source: Trthaber / Prepared by Irem Yildiz