The second investment made by DOMiNO Ventures in Central Asia was PointAI, which provides artificial intelligence-supported e-commerce solutions. PointAI directly contributes to customer satisfaction and efficiency by redefining the way businesses handle customer demands with its artificial intelligence-supported technology.
The second investment made by DOMiNO Ventures in Central Asia was PointAI, which provides artificial intelligence-supported e-commerce solutions. PointAI directly contributes to customer satisfaction and efficiency by redefining the way businesses handle customer demands with its artificial intelligence-supported technology.
PointAI, which brings the e-commerce support experience to a different point with its Artificial Intelligence-supported solution, received its first investment from DOMiNO Ventures, Plug & Play and Aloqa Ventures.
PointAI, which emerged in Uzbekistan in 2023 with a young and dynamic team structure under the leadership of Azamat Khamidov and Aslkhon Khoshimkhujaev, managed to have a strong position among its competitors in the market in a short time.
Thanks to automation, it has gained a strong place among its competitors in the global market, thanks to providing a 70% cost advantage to customer experience teams, a 94% customer satisfaction score and an annual savings of $100 thousand.
PointAI, increases efficiency by automating standard question patterns with its artificial intelligence solution and enables teams to create personalized, high-quality customer experiences at scale without any additional cost.
PointAI Co-pilot is specifically designed to automate repetitive tasks of customer experience teams. This way, teams can focus on complex problems and spend time providing high-quality personalized customer service.
PointAI Founding Partner Azamat Khamidov said the following about the investment;
“As PointAI, our goal is to provide innovative artificial intelligence-supported solutions for the needs of e-commerce companies and to increase customer satisfaction. With this investment, PointAI will continue to grow and strengthen its position in new markets.”
Source: Egirisim / Prepared by Irem Yildiz