Providing services in the field of live support and chatbot systems, Supsis helps businesses improve customer experience.
Customer experience is of vital importance to businesses in today’s competitive business world. In this context, live support and chatbot systems offer an effective solution for businesses to improve customer experience and increase customer satisfaction.
While the size of the global live support and chatbot systems market was announced as $12.6 billion in 2022, this number is expected to reach $25.4 billion by 2028. While the size of the live support and chatbot systems market in Turkiye is ₺1.2 billion in 2022, it is thought that the size will increase to ₺2.5 billion by 2028. This proves that there is a steady rise in the sector.
There are many startups operating in this field in our country, one of them is Supsis. The startup is a SaaS (Software as a Service) company operating in Turkiye. Providing services in the field of live support and chatbot systems, Supsis helps businesses improve customer experience.
Offers the opportunity to manage all communication channels from a single platform
Supsis offers businesses the opportunity to manage all communication channels such as website, e-mail, social media and telephone from a single platform. In this way, businesses can track and manage all requests from customers in one place. Supsis also offers businesses the opportunity to create artificial intelligence-supported chatbots. Chatbots can be used to answer customer questions, identify customer needs, and process customer requests.
Another feature that Supsis offers is reporting and analysis features that will help businesses analyze customer interactions. Thus, businesses can better understand customer behavior and needs and develop strategies to improve customer experience.
Numerical highlights of Supsis
Supsis serves businesses of all sectors and sizes. Supsis’ customers include businesses from sectors such as e-commerce, retail, healthcare, finance, education and tourism. The startup, which reached more than 500 customers in 2023, has a usage rate of 35 million messages, 23 million visitors, 2 million chats, 1.2 million chatbots, 100 thousand tickets, 2017 users and 1500 sites.
Supsis, which was launched by Enes Dur and became a company in 2020 with the company’s CTO Mesut Yigit joining the startup, currently has an R&D team of 8 people in total. The startup also has a support team of 3 people and a sales team of 4 people.
Supsis plans to increase its investments in artificial intelligence and robotic automation in the future. The startup aims to further improve the customer experience of businesses by using these technologies.
Source: Webrazzi / Prepared by Irem Yildiz